I was craving a burger. A really good, juicy, messy burger. Too lazy to make one myself, I opted for Red Robin which is supposed to have outstanding, gourmet burgers. It says so on the t-shirts that all the staff wear. I have eaten at RR before but not had any of their burgers. I now wish I could still say that.
I ordered the Whiskey River Burger. In the picture, it looked like everything I needed and more: plump burger, onion straws, their signature barbeque sauce, and a whole-grain bun. Perfect? Not so much.
I will preface this with: I KNOW I should have sent it back to begin with. However, I was at RR not only for a burger but for an important discussion. I opted to not make the meeting about my meal thereby detracting from the discussion.
With that out of the way, here's what I found:
The burger wasn't hot. It wasn't cold, but it wasn't fresh off the grill either.
The burger was thin. It looked NOTHING like the picture in terms of thickness, and we all know how important thickness is. It was, however, cooked to my specifications. Yay.
The burger had no barbeque sauce on it. THE WHISKEY RIVER BARBEQUE BURGER HAD NO SAUCE ON IT.
I emailed Red Robin and received an apologetic response and the offer of a free appetizer for my trouble. I suppose that is good customer relations, but I feel a refund AND a free app would have been more fitting since I specified in my email that I feel I wasted my money there.
On the bright side, Chris's BLTA looked and tasted really good. Get that. Not a burger.
I ordered the Whiskey River Burger. In the picture, it looked like everything I needed and more: plump burger, onion straws, their signature barbeque sauce, and a whole-grain bun. Perfect? Not so much.
I will preface this with: I KNOW I should have sent it back to begin with. However, I was at RR not only for a burger but for an important discussion. I opted to not make the meeting about my meal thereby detracting from the discussion.
With that out of the way, here's what I found:
The burger wasn't hot. It wasn't cold, but it wasn't fresh off the grill either.
The burger was thin. It looked NOTHING like the picture in terms of thickness, and we all know how important thickness is. It was, however, cooked to my specifications. Yay.
The burger had no barbeque sauce on it. THE WHISKEY RIVER BARBEQUE BURGER HAD NO SAUCE ON IT.
I emailed Red Robin and received an apologetic response and the offer of a free appetizer for my trouble. I suppose that is good customer relations, but I feel a refund AND a free app would have been more fitting since I specified in my email that I feel I wasted my money there.
On the bright side, Chris's BLTA looked and tasted really good. Get that. Not a burger.
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